Defining Goals: Operational Excellence, Pt. 1

Charles Giancarlo, former Chief Product Officer of Cisco, talks about how the best firms achieve operational excellence: defining goals, aiming high, and not being afraid to change people to change management dynamic.

This segment is from the Distinguished Innovator Lecture Series at UC Berkeley.

Image: Cisco Systems, Inc.

Next lesson: Managing Acquisitions: Operational Excellence, Pt. 2
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